Massoth Emotion L Quality Control?

[R. Wolfe]

Hello, has anyone else ran into this issue? I hooked a brand new Massoth Emotion L decoder fresh out of the sealed packaging onto my test motor block to double check some CV settings prior to installing in a project I was working on. The motor block started buzzing similar to a non DCC equiped Locomotive. After about 2-3 seconds, it tripped the breaker on the central station. I reset the central station, checked for any short circuts on the test track and reset the station only for a repeat. Naturaly the coder became warm to the touch. After closer examination, Massoth soldered the wrong color wires to the wrong pads. They crossed up the yellow & brown wires. I corrected the issue by resoldering to the correct pads. I though for sure I fried it but miricaliously, it still works. Just an FYI.

 

[GAP]

Hello, has anyone else ran into this issue? I hooked a brand new Massoth Emotion L decoder fresh out of the sealed packaging onto my test motor block to double check some CV settings prior to installing in a project I was working on. The motor block started buzzing similar to a non DCC equiped Locomotive. After about 2-3 seconds, it tripped the breaker on the central station. I reset the central station, checked for any short circuts on the test track and reset the station only for a repeat. Naturaly the coder became warm to the touch. After closer examination, Massoth soldered the wrong color wires to the wrong pads. They crossed up the yellow & brown wires. I corrected the issue by resoldering to the correct pads. I though for sure I fried it but miricaliously, it still works. Just an FYI.

Did you report it so they can follow the error up and correct it?

 

[R. Wolfe]

Yes, reported it to my local Massoth Dealer where I purchased it.

 

[dunnyrail]

Yes, reported it to my local Massoth Dealer where I purchased it.

I would also be tempted to report direct to Massoth. Bit late for a swop now but at least your fix worked, happily.

 

[Diesel2000]

I have an LS decoder that has a 3 pin instead of 4 pin socket on it. power buffers do not work with it. I need to send it back in for repair/replacement, but its a hassle and an expense.

 

[PhilP]

I have an LS decoder that has a 3 pin instead of 4 pin socket on it. power buffers do not work with it. I need to send it back in for repair/replacement, but its a hassle and an expense.

Surely your 'contract' is with your supplier?
They should swap the faulty unit, and the hassle be theirs?

PhilP

 

[R. Wolfe]

Agreed Phil, my supplier agreed to exchange it if I have any problems with it. I purchased it almost two years ago and it's been sitting in the sealed box awaiting it's new home in what ever I decide to put it in. Great service from my supplier! I always keep a few emotion L, XL, LS & XLS in stock here on hand because I never know when I will get time to start a project. I also have a few square and round boiler smokers on hand as well as some auto uncopler sets, 2,3,4 & 5 wire cables with plugs, susi cables, one of each size speaker massoth makes and adapter boards. It's not like I can go to a local store to buy when I need it. Everything closed up & 4 hours or more away. Even then, these stores don't hardly stock anything. Almost all Mail Order only now. Post office loses things and gets stuck for a week or more at postal facilities on the way. Sucks.

 

[dunnyrail]

Agreed Phil, my supplier agreed to exchange it if I have any problems with it. I purchased it almost two years ago and it's been sitting in the sealed box awaiting it's new home in what ever I decide to put it in. Great service from my supplier! I always keep a few emotion L, XL, LS & XLS in stock here on hand because I never know when I will get time to start a project. I also have a few square and round boiler smokers on hand as well as some auto uncopler sets, 2,3,4 & 5 wire cables with plugs, susi cables, one of each size speaker massoth makes and adapter boards. It's not like I can go to a local store to buy when I need it. Everything closed up & 4 hours or more away. Even then, these stores don't hardly stock anything. Almost all Mail Order only now. Post office loses things and gets stuck for a week or more at postal facilities on the way. Sucks.

I have in the past always kept the odd decoder in stock, however I always tested them out after purchase on a spare motor block just to be sure that they work OK. That test included testing all the sound functions. Guess who is a retired IT systems testing type person?

 

[R. Wolfe]

That is a fantastic idea! That way no surprises! I will have to start doing that going forward. Thanks for chatting.